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Volunteer Library Assistant

Responsible to: The Volunteer Co-ordinator

Role Purpose: To volunteer and help members of the public visiting the library and assist in library routines, thereby maintaining an effective service in a pleasant environment.

Main Tasks:

Supporting and assisting in the day to day operation of the library
Locking/unlocking the library after/prior to volunteering
Issuing and renewing books
Reserving books for library users
Taking fines
Answering queries about books on the telephone
Assisting library users with their queries
Assisting with the location of books, audio books and DVDs
Assisting library users when using the photocopier
Monitoring the usage of the public access PCs
Notifying customers of the arrival of requested items
Maintaining displays and book sales
Shelving books away and general tidying
Providing general information about Library services and Taibach Community Library
(Optional) Supporting library activities e.g. coffee mornings

Skills required:

Literate (English language) and numerate
Comfortable with using IT
Communication and interpersonal skills
Organisational skills

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